DESIGNED FOR THE UNIQUE REQUIREMENTS OF ADDICTION RECOVERY CENTERS
OptifiNow ATC is a client conversion solution tailored
to Addiction Treatment Centers. With OptifiNow,
you can track every prospective client from inbound
calls to Verification of Benefits, Assessment and Admission.
In real time, you can manage your call center processes
knowing which marketing sources are driving the best
OptifiNow ATC allows you to track and manage all of your Leads and Referrals from its simple and intuitive cloud based platform. Clearly defined Lead Dispositions and Automated Email, Traditional Mail ,Text Messaging and Social Media postings helps your call center become more efficient and effective in taking care of your prospective patients.
Our goal is to assist you in reaching and caring for every client that contacts your center, together we can help get those with addiction back on their feet again.
COMMON CHALLEGES ADDICTION TREATMENT CENTERS FACE
- Our experience has found, among others, the following common problems in Addiction Treatment Center market place:
- Lack of centralized information data bases create chaos and business processes that cannot scale
- Spreadsheets are cumbersome and allow significant lead and prospect leakage
- Leads are expensive and tools and processes are not in place to determine ROI
- Referrals are not managed effectively and are important to the business
- A lack of accurate analytics and reporting is endemic in the industry.
Referrals are important to the growth of your business but are difficult to track and manage. OptifiNow ATC provides referral management tools that :
- Build a common integrated database of all targeted referrals as well as prospects from other sources of lead captureTrigger multichannel communication of relevant and timely information
- Link all prospects to a specific referral source or lead capture partner
- Determine which referral sources and lead capture partners are achieving your Key Performance Indicators
- Include all prospects in a single database that has automation tools to manage and track leads from first touch to admission and beyond
- Includes all insurance and qualification information in an integrated database streamlining the qualification process
- Upon collection of the of the assessment information, it is immediately made available to all in the assessment process
- Results in a complete electronic admission of information tracked, eliminating any delay in treatment related to lost information.
Marketing and Leads are expensive. OptifiNow ATC was designed to make sure centers maximize the number of opportunities they convert by providing tools that:
Continuous Process Improvement
- Prioritize improvement opportunities in the process workflow and target Key Performance Indicators improvement
- Determine what changes will result in the desired improvements
- Implement changes
- Determine if the implemented changes resulted in the desired KPI improvement
Processes equate to cost. OptifiNow ATC provides tools to continuously improve processes, allowing processes to become more effective and efficient and thus reduce cost . Tools allow centers to :
Addiction Recovery marketing is very expensive and OptifiNow ATC was designed to make sure centers maximize the number of opportunities they convert. Never have an empty bed! Thousands or even hundreds of thousands of dollars in revenue can be lost each month because of inadequate opportunity follow up or poorly targeted marketing campaigns. The worst part is that you may never know. OptifiNow provides Addiction Recovery Centers with the tools to automate, manage, and analyze their business and support maximizing your Return on Investment (ROI).
- Solution designed for the needs of addiction treatment centers
- A real-time database of all current and past contact information.
- Standardized business processes, from prospect to patient admission and beyond, eliminating the need for spreadsheets.
- Effectively manage referrals, never miss a prospect referral
- Automate and personalize routine communications and tasks.
- 100% visibility from real-time reporting and analytics you can’t manage what you don’t measure
Addiction Treatment Centers using OptifiNow ATC Have reported the following results:
- Elimination of Leakage, all leads and referrals are followed up on
- First Contact to Admission cycle time has been reduced
- Conversion and Occupancy rate have increased
- Adopting scalable Cross Functional Business Processes drives greater visibility and coordination between departments
- Referral Networks Management Tools have driven more leads our way
- Analytics and Reporting Capabilities identify opportunities for increased profitability and ROI